Unified Call Center of Ministry of Transport, Communications and High Technologies established – "155"

Various call centers operating in the subordinate bodies of the Ministry of Transport, Communications and High Technologies (MTCHT) have been united into a single call center. A unified Call Center "155" was established in order to provide high-level customer services to citizens and allow them to apply easily and receive accurate and detailed information.

From now on, the unified Call Center "155" will allow customers to apply for services of Aztelecom LLC, Baku Telephone Communications LLC (Baktelecom), Azerpost LLC, Data Processing Center, AzEuroTel, Azdatacom, Az.net, and Bakinternet.

The aim of the unified Call Center is to improve the level of service quality and customer satisfaction, most efficient use of resources of organizations, development of more suitable services for customers, prompt solution of requests and appeals, optimization and regular updating of relevant databases.

The Call Center provides services such as instant registration of appeals and their prompt solution, as well as providing answers to inquiries via e-mail and web- chat, sending emails, conducting surveys and questionnaires, selling by phone, as well as communicating with citizens through social networks.

Moreover, there is an opportunity to activate various services without operator’s help through interactive voice responses. Corporate or special customers may also be provided with premium services.

The Call Center accepts requests within a week round the clock in three languages - Azerbaijani, Russian and English. Currently, the Call Center employs 60 operators , and by the end of 2018 their number is expected  to increase up to 100.

Roughly 100 thousand requests are processed by operators.

It should be noted that at a later stage, the range of services will be increased   and it is planned to provide various daily online services to the population by phone and through the portal (for example, ordering food, taxi services, providing information on restaurants, theaters and sports events, ticket booking, various concierge services etc.).