“Shebeke” service centers, which were created at the initiative of the Ministry of Transport, Communications and High Technologies (MTCHT), have been operating for more than a year now.


At present, there are 8 “Shebeke” service centers in the country. 5 of them are located in Baku, the remaining three - in Jalilabad, Zagatala and Sumgayit. 


Work is under way to cover all districts of Baku with the network of “Shebeke” service centers. At the next stage of the work, “Shebeke” centers will be opened in other regions of the republic, as well.


Services provided to citizens at “Shebeke” service centers by MTCHT structures are concentrated in a single space. “Shebeke” service centers provide, along with traditional telecommunications and postal services, banking-financial and tourist services, including the sale of air tickets.


The centers also sell international and local payment cards, compulsory insurance policies, electronic signatures, envelopes, postage stamps and postcards. Additionally, citizens can transfer money, pay budget and utility bills, pay state mortgage fund bills and register mobile devices at “Shebeke” service centers.


Citizens can also use self-service terminals at the centers to pay for utility, mobile, communications and other services.


Service centers are available to citizens throughout the week. Shebeke call center (123) accepts calls from citizens on working days from 8:00 to 20:00, on Saturdays from 9:00 to 19:00 and on Sundays from 9:00 to 18:00.


The main goal of creating “Shebeke” service centers is to provide services to the population in accordance with high standards, improve the usability of services for citizens, save users’ time, ensure transparency and eliminate bureaucratic hurdles.

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